The Dungeons Reviews

Well worth the price! Easy to find, great location. Duration time is good.
Staff are amazing at what they do....don't want to say too much and spoil it!! Me and partner both loved it.
Based on my own children I think 12+ is a good age. I don't think I'd take mine younger than that. Definitely recommend ☆☆☆☆☆

Total scam - now with covid, they cancel events without giving prior notice. I went all the way to the London Dungeon only for them to tell me that it was cancelled and they said they had informed me via email which is a complete lie . Then they refused to give me a refund and wanted to extend the tickets for a year! Horrible business practice.

They are encouraging you to make advance bookings during covid but then refusing to give refunds for genuine reasons (i have covid so cant go) - booked a triple attraction for 2 and £90 is a lot to lose

Location: Amsterdam

We didn't actually make it further than meeting one very entertaining character and standing in the lobby in front of the dark lift (one young teenager took some convincing and another turned out to have a lift phobia).

The personel were very understanding, helpful and patient with us. Two glasses of water later and a transfer to Madame Tussauds (where there was fortunately still space) and everyone was back in good spirits. Thank you!!

We hope to build up enough courage to return and take the tour (making use of the stairs, as you suggested)!

The dungeons itself was really well made and great actors. I happen to have lost my bag on the free fall ride and since I was just visiting I did not have the opportunity to get my back later on. I wrote an email to them and they replied quick saying they’d look for it. They also wrote that if I do not hear from them then they couldn’t find it. I later wrote another email as I forgot to mention that one of my group mates saw one of the staff members pick it up.
After receiving their auto answer reply stating they would get back to me I have not waiting for a longer while without any signs of reply.

Amazing show and great introduction to the story of London. The entire thing was great fun, lots of squeals, giggles, and scares (o god, the leeches >__>) and I really want to do it again next time I'm there. The actors are brilliant and involving and do a marvelous job of telling you the tales of London's ominous past while spooking you silly in the process. Their costumes are great, the 'ghastly' makeup looks realistic and the smell, sounds, and sets make it a great experience.

A little nice-to-know if you plan on visiting:
1) The show can be scary! They specifically say so themselves that it can be unsuitable for children under 12 and I agree. Our 12-year-old was just the right age; another young child sadly had to leave because it was too much for her.
2) The experience is better when you understand English. The Dungeon of today is quite different from the old days where you just walked around; you now have different scenarios where actors tell fantastic tales and you really miss out if you don't understand what they're saying.

The basic experience in the London dungeons was very good. But they could not deliver the pictures that you buy after the tour. I was charged for 3 pictures, but only received 2.